Zerodha squares-off largest (78000 units of TATAMOTORS) unauthorized trade within 15 minutes of trade day while client got T+1 days. This caused the client a total loss of 84 Lakhs within a single transaction. The entire fault is due to Zerodha''s liquidation.
The issue has been dealt with NSE arbitration panel which found Zerodha guilty. They Zerodha appealed, the appeal panel again found Zerodha guilty of unauthorized trade. Zerodha again trying to litigate the matter in court witout providing relief to the client.
Brokerage - Very Poor Account Maintenance Fees - Very Poor Website Usability - Very Poor Customer Service - Very Poor Overall Experience - Very Poor
I''m extensively using Zerodha kite web application for Intraday trading from last one month. UI is very user friendly. But not satisfied with the performance of the app. It sometimes freezes when I actually needs to put a trade and un-freezes after couple of seconds. And in critical situations when I need to put or modify order it says server error, even after having 15MBPS Speed of internet connection. And sometimes if I want to change the SL, even after submitting the modified order it will not be updated immediately and whenever I tried to modify the SL, I always incurred a loss. I lost almost 1 lakh within 1 month due to this stupid app poor performance. Sometimes even the desired prices reaches also the order will not be executed and market actually reaches my target as well but my order will be in pending only. When we give a call to customer care always I got some other reason. Personally I''ve seen lot of issues with the web app. Even after that it got good ratings, which I don''t understand at all.
Brokerage - Above Average Account Maintenance Fees - Above Average Website Usability - Below Average Customer Service - Below Average Overall Experience - Below Average
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