Last updated on 20th Jan 2020
by Team Top Share Brokers
Customer service / Customer support / Customer care is a factor that cannot be neglected while trading. The client needs prompt and continued customer service from stockbroker to get trading done successfully. It is an active responsibility of a stockbroker to provide customer service through phone, email and live chat if possible, especially in market hours and back-office support post-market hours.
Here we are assessing the brokers in terms of how prompt they are in delivering the support over phone and email. All the brokers we choose in this category are reliable and consistent in providing customer service to their best and thus winning the hearts of their clients and makes them favorite brokers in the Industry.
Customer Service offered by a stockbroker or ways a broker can assist its clients.
Few brokers have Toll Free numbers while others try to do query resolution over discussion forum. Brokers like Zerodha and Upstox provides immediate response for handling technical issues. The only downside is that some of them don't have 24/7 phone support which would be a great feature if included.
Here we come with "Best Stock Brokers by Customer Service in India":
Zerodha is known for its online support, knowledgebase, quick turnaround, and trained employees. Overall offering great customer service. Varsity, TradingQnA, Z-Connect are the ways to connect with the clients, educate them, make them aware about the latest updates in the market. Other than online support portal, Zerodha has Email and over the phone support. Zerodha also has most discussed and reviewed discussion forum on Traderji.
Sharekhan with its quality customer support offers online live chat, phone call support, email and whatsapp number. Sharekhan's query resolution time is pretty quick and accurate. Strong and up to date knowledge center and local branch presence helps to resolve queries faster.
Kotak Securities customer care, offering like live chat in business hrs, Toll-free number, service email, Knowledge bank, video tutorials making them one of the favorites in the customer service category.
SAMCO, A discount broker is also up in its customer service by resolving online queries, strong knowledge base, customer care phone support and strong email support, query resolution and Video Tutorials.
Fyers customer service also has a very strong online knowledge base and video tutorial to help and quickly resolve queries for their customers. Offers phone call and email support. A big presence on Traderji and actively involve in all traders related queries.