Best Stock Brokers by Customer Service - 2021

Last updated on 10th Aug 2020
by Team Top Share Brokers

Rated 4.5 stars(4.5/5)
Best Brokers by Customer Service

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Customer service / Customer support / Customer care is a factor that cannot be neglected while trading. The client needs prompt and continued customer service from stockbroker to get trading done successfully. It is an active responsibility of a stockbroker to provide customer service through phone, email and live chat if possible, especially in market hours and back-office support post-market hours.

Here we are assessing the brokers in terms of how prompt they are in delivering the support over phone and email. All the brokers we choose in this category are reliable and consistent in providing customer service to their best and thus winning the hearts of their clients and makes them favorite brokers in the Industry.

Customer Service offered by a stockbroker or ways a broker can assist its clients.

  • Email Support: Replying of email within a few hours during business time is considered reasonable in this matter. Its depend on the severity of the incident.
  • Phone/Toll Free No: Broker can provide excellent customer care through phone and toll free no. We do not include brokers who use phone service only for call and trade and squaring up orders.
  • Live Chat Support: As far as live chat goes, the response should be immediate but is only possible during working days and for certain time.
  • Leave a message on their website: This can also help a client in getting assisted fast and directed to the specific representative.
  • Discussion Forum: This is a new and popular concept these days where you can ask questions directly to the broker related to any particular topic or issue.
  • Knowledge Base and Video Tutorials: Quick presentation of recurring issue in the knowledge-base is one of the effective ways for the online community. Training and features about the tools are best to demonstrate in video tutorials to reduce traffic on other support features.

Few brokers have Toll Free numbers while others try to do query resolution over discussion forum. Brokers like Zerodha and Upstox provides immediate response for handling technical issues. The only downside is that some of them don't have 24/7 phone support which would be a great feature if included.

Here we come with "Best Stock Brokers by Customer Service in India":

Rated 4.5 stars Rated-4.5/5 Overall


Zerodha Best Stock Brokers by Customer Service

Zerodha is known for its online support, knowledgebase, quick turnaround, and trained employees. Overall offering great customer service. Varsity, TradingQnA, Z-Connect are the ways to connect with the clients, educate them, make them aware about the latest updates in the market. Other than online support portal, Zerodha has Email and over the phone support. Zerodha also has most discussed and reviewed discussion forum on Traderji.

Rated 4.5 stars Rated-4/5 Overall


Sharekhan Best Stock Brokers by Customer Service

Sharekhan with its quality customer support offers online live chat, phone call support, email and whatsapp number. Sharekhan's query resolution time is pretty quick and accurate. Strong and up to date knowledge center and local branch presence helps to resolve queries faster.

Rated 4.5 stars Rated-4/5 Overall

Kotak Securities

Kotak Securities Best Stock Brokers by Customer Service

Kotak Securities customer care, offering like live chat in business hrs, Toll-free number, service email, Knowledge bank, video tutorials making them one of the favorites in the customer service category.

Rated 4.5 stars Rated-4/5 Overall


SAMCO Best Stock Brokers by Customer Service

SAMCO, A discount broker is also up in its customer service by resolving online queries, strong knowledge base, customer care phone support and strong email support, query resolution and Video Tutorials.

Rated 4.5 stars Rated-4/5 Overall


Fyers Best Stock Brokers by Customer Service

Fyers customer service also has a very strong online knowledge base and video tutorial to help and quickly resolve queries for their customers. Offers phone call and email support. A big presence on Traderji and actively involve in all traders related queries.