They have very user friendly application. And brokerage cost is also very low.....
However there support is very bad. There do not reply to any sort of complaints inspite of repeatedly following up.
Also the stupid think... They have activate stock purchase features but not the stock selling features... I have courier POA and other required documents but there Turn around time is very bad to activate all the features. I struggling since a week now as of now to sell my equity stock on hand.
Pathetic customer service. No acknowledgement of payments made, employees are least bothered once you pay.. I am still waiting for my account to be opened though I paid their money 3 months ago. What would I do with less brokerage amount if I can not even start trading for so long. They show they have a refund policy if they do not open account in a month, it has been much more , which confirms that my refund should have been processed but account was never opened. It''s the most mismanaged with poorest of services in India.
Ratings:
Brokerage - Above Average Account Maintenance Fees - Above Average Website Usability - Below Average Customer Service - Very Poor Overall Experience - Very Poor
I have two trading accounts one in Zerodha and another in ShareKhan.I found a major problem of KITE platform is that it does not allow you to place order for a date range in Equity holding. Example: Suppose today I bought 10 shares of company X at INR100 and I want to hold it for long term and I also want if in coming 10 trading days if price of the share comes to INR105 ,all shares would be sold out. This kind of call cannot be using KITE as the duration of buy/sell call is valid within one day. Where as this is pretty simple in Sharekhan trading platform . I think this is a major drawback of ZERODHA.
Brokerage - Below Average Account Maintenance Fees - Below Average Website Usability - Below Average Customer Service - Very Poor Overall Experience - Very Poor
Cash holdings and funds are often missing from the portfolio almost every alternate day. Need to call customer care to revert it back to your portfolio and the assholes ask you to send an email every day. So you really can''t trade for first 15-30 mins after market open.
Ratings:
Brokerage - Average Account Maintenance Fees - Average Website Usability - Very Poor Customer Service - Very Poor Overall Experience - Very Poor
Brokerage - Above Average Account Maintenance Fees - Average Website Usability - Average Customer Service - Above Average Overall Experience - Above Average
WARNING ....WARNING...WARNING.... To All, don''t such fake and cheat companies for investments and trading. They will take all your money on the name of technical glitches without any response. Don''y come under the exception of discount brokerage as they are highly in-competitive technically and functionally. A completely unethical brokerage company. SEBI should take action against such fraud companies.
System took initial orders and then went down saying connectivity failures. As confirmed after couple of hours later that the system is up for trading, it cancelled all stoploss and pending orders. Moreover, then system does not allowed to square off earlier taken position which eventually got auto squared off at 3:00 PM resulting in loss of 1.5 L. Most pathetically, customer care was not working, no one was picking up phone, no email replied and answer given to support ticket is the most common ridiculous one as below :
All platforms are up. A fat finger issue caused a connectivity drop for many of our clients today. Restarting servers took longer than expected. Any validation pending orders that you see currently will get cancelled. Intraday products like MIS, BO/CO will get squared off by 3 PM instead of 3:20 PM. We deeply regret this incident and are doing everything possible to ensure this doesn''t repeat.
My feedback and suggestion to all fellow friends don''t fall trap of discount brokerage and go for such cheap companies.
Thanks
36.1.ManishMay 18 2017 10:23:28 PM
So what do they do in such cases. if this validation pending remains the case until the market close and your intraday remains open / option expires?
36.2.amitJul 28 2017 01:20:47 PM
get into ''Astha Trade'', No hidden agenda / cost, and clear ledger details, they provide 40 times margin for NSE-Cash with ''NO'' stop loss or other related compulsion.
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Ratings:
Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent